HOW DOES THE DESIGN PROCESS WORK?
Make your design request via email, facebook messenger or through the website. Please do not send text messages with design details. We are available to speak with you via messenger or email to review ideas for your design. You will be asked questions to help gauge information about your business, any samples you like, as well as your intended target audience. Once you make your payment for the design that you are requesting, a design will be created for your review. For logos, please fill out our questionnaire to help develop concepts for your logo. PLEASE FILL IT OUT COMPLETELY TO THE BEST OF YOUR ABILITY. PLEASE BE SPECIFIC. After then, you will be able to revise your design as necessary to achieve your desired look. You will receive 2-3 options to choose from. Final files will include PNG, PDF, Tiff, SVG, and/or JPEG formats. For logos and flyers, your design can be used to complete stationery, brand marketing or t-shirt printing. The normal turnaround time is from same day to 5 business days for Logo Design and E-Flyers. Website design turnaround time can vary from 1 week with a 1 page to 2-4 weeks for a 5 page. Website design turnaround starts when the client has provided the necessary content. Website requests will have up to 6 months to use their website design purchase credit. If the service is not fulfilled with 1 year your service is forfeited and non refundable.
WHAT DOES THE COST INCLUDE?
Wix websites and DIY Templates are hosted completely free with ads and the host site's name included in the URL. Pricing does not include the price of a wix hosting plan nor custom domain name. That is additional. For Flyers and Logos, it includes the time, creative effort and enery spent on your giving you the best design to represent your brand. 2 Revisions (adjustments) are included in the original design quote. A Draft of your project will be submitted to you for your review. Once you have received your Draft of the project, please review and approve or reply with ALL revisions within 24 Business Hours of Draft Delivery Date. Delayed responses will cause your project to be delayed as we try to move quickly from project to project. Once you approve a design, IT IS FINALIZED AND NO MORE REVISIONS WILL BE MADE. You are responsible for reviewing EVERY DETAIL OF YOUR DESIGN INCLUDING SPELLING, VERBIAGE AND ACCURACY OF THE INFORMATION PROVIDED.IF YOU REQUEST A REVISION AFTER FINALIZATION, THERE WILL BE A $25 REVISION FEE PER REVISION.
DO YOU WRITE THE CONTENT FOR MY WEBSITE?
No. Website content is client's responsibility. Content for all website pages and links needs to be delivered digitally and should be carefully proof-read by the client. The designer does not edit material for websites, this is solely the responsiblity of the client. Two rounds of revisions will be provided free of charge. Subsequent revisions will be billable at my regular hourly rate. Should you need content for the website, it can be provided at an additional rate.
I CURRENTLY HAVE A WIX WEBSITE CAN YOU UPDATE IT FOR ME?
No. I only make updates to WIX websites that were originally designed by me. If you would like a newly designed website, I would be happy to accommodate you.
HOW DO I GET STARTED WORKING WITH YOU?
Check out our services and select the one that fits your need, Pay either via cash app $DBIGraphics or through our checkout portal and we will contact you for further informtion needed. We will get in touch with you more than likely via messenger or email.
DO YOU GIVE DISCOUNTS?
No. Our prices are already among the lowest. We do however, have periods of the year where we run specials and promotions. Any promotions that we may have will be posted on social media outlets.
HOW DO YOU ACCEPT PAYMENT?
We accept payments via the website or cash app $DBIGraphics, Square and through Facebook (see terms and conditions for specifics). Checks are only accepted at our discretion. Receipts are given through the payment portal of your choosing. Cash and check payment receipts are given via paypal.
IS THE ARTWORK MY PROPERTY ONCE PAID FOR?
Upon full payment and completion, all work created is yours. As the designer, we are permitted to use all artwork for promotional purposes and will get permission from the client in some instances to make sure timing is of the essence. Most logo designs are created with clip art and royalty free images, however if you desire to trademark or copyright a logo please read more details about the necessity and legality from this third party website Trademarking. Our logos can be used for personal and business marketing for profit.
HOW WILL I RECEIVE MY DESIGN PROJECT ONCE IT IS FINISHED?
All work is submitted to you either via email or messenger.
DO YOU PRINT?
No. E-flyer designs may be printed at your local office supply store. Please contact them for specifics.
DO YOU OFFER PHONE CONSULATIONS?
Phone Consultations are limited to 30 minutes and are only done for the initial consultation of website design so please have all questions prepared. Once the design process begins all communication will be done via email or messenger. Phone consultations are not available for all other services.