HOW DOES THE DESIGN PROCESS WORK?
Make your design request via email, facebook messenger or through the website. Please do not send text messages with design details. We are available to speak with you via messenger, email or phone if necessary to review ideas for your design. You will be asked questions to help gauge information about your business, any samples you like, as well as your intended target audience. Once you make your payment for the design that you are requesting, a design will be created for your review. For logos, please fill out our questionnaire to help develop concepts for your logo. PLEASE FILL IT OUT COMPLETELY TO THE BEST OF YOUR ABILITY. PLEASE BE SPECIFIC. After then, you will be able to revise your design as necessary to achieve your desired look. You will receive 2-3 options to choose from. Final files will include PNG, PDF, Tiff, SVG, and/or JPEG formats. For logos, your design can be used to complete stationery, brand marketing or t-shirt printing. The normal turnaround time is from 1-3 business days depending on the work load and amount of work being requested.
WHAT DOES THE COST INCLUDE?
Depends on the job specifics. The cost mostly includes the designing fee and the cost to have your items printed and shipped if necessary. Adjustments are included in the original design quote. A Draft of your project will be submitted to you for your review. Once you have received your Draft of the project, please review, approve or reply with ALL revisions within 24 Business Hours of Draft Delivery Date. Delayed responses will cause your project to be delayed as we try to move quickly from project to project. Once you approve a design, you are allowed 3 revisions per project. You are responsible for reviewing EVERY DETAIL OF YOUR DESIGN INCLUDING SPELLING, VERBIAGE AND ACCURACY OF THE INFORMATION PROVIDED. PLEASE DO NOT APPROVE A DESIGN FOR FINAL EDITS IF REVISIONS ARE NEEDED. IF YOU REQUEST A REVISION AFTER APPROVAL, THERE WILL BE A $5-$10 REVISION FEE PER REVISION.
HOW DO I GET STARTED WORKING WITH YOU
Feel free to contact us through this website, or any social media outlet that we have. Phone calls are welcome as well. We will get in touch with you more than likely via messenger or email. Then, upon agreement, please cash app your payment to $DBIGraphics or we can email you an invoice to secure time for designer services. You may also select your service through the website and pay.
DO YOU GIVE DISCOUNTS?
No. Our prices are already among the lowest. We do however, have periods of the year where we run specials and promotions. We also do offer our VIP clients special rates and discounts during the year. Any promotions that we may have will be posted on social media outlets.
HOW DO YOU ACCEPT PAYMENT?
We accept payments via cash app $DBIGraphics, the website, paypal (email@example.com), Zelle (803-609-8016), Square and through Facebook (see terms and conditions for specifics). Checks are only accepted at our discretion. Receipts are given through the payment portal of your choosing. Cash and check payment receipts are given via paypal.
IS THE ARTWORK MY PROPERTY ONCE PAID FOR?
Upon full payment and completion, all work created is yours. As the designer, we are permitted to use all artwork for promotional purposes and will get permission from the client in some instances to make sure timing is of the essence. Most logo designs are created with clip art and royalty free images, however if you desire to trademark or copyright a logo, we recommend an all text based or text with shape based logo as these are easily copyrightable and trademarkable. Please let us know and we will accommodate you. Our logos can be used for personal and business marketing for profit.
HOW WILL I RECEIVE MY DESIGN PROJECT ONCE IT IS FINISHED?
All work is submitted to you either via email or messenger.
DO YOU PRINT?
Yes, we can print your materials (which will be included in your original quote unless noted design only) through our chosen outsourced vendor.